We stand behind every piece in our foundry. If something isn’t right, our return process is straightforward — just act quickly.
The Basics
Returns must be initiated within 72 hours of receiving your item. No exceptions.
All return shipping costs are the responsibility of the buyer, including insurance for high-value items.
Items must be returned in the same condition as received — unaltered, undamaged, and complete.
Important: The 72-hour clock begins the moment your item is marked as delivered by the carrier. Please inspect your purchase immediately upon arrival and contact us right away if there is an issue.
Step by Step
To begin the return process, contact our team within 72 hours of delivery. Late requests will not be accepted regardless of reason.
Email [email protected] with your order number, the item name, and the reason for your return. Include photos if the item arrived damaged.
Our team will review your request and respond within 1 business day with a Return Authorization (RA) number and return instructions. Do not ship the item before receiving your RA number.
Pack the item securely in its original packaging (or equivalent). Ship using a tracked, insured method. All return shipping fees are the buyer’s responsibility. We recommend insuring high-value items for their full purchase price.
Once the item is received and inspected, your refund will be processed within 5–7 business days to your original payment method. Note: original transaction fees (PayPal, Venmo, Apple Pay) are non-refundable.
Please Note
The following items are considered final sale and are not eligible for return or refund under any circumstances:
Questions about a return? We’re here to help.
Contact Our Team